Contact Person for the Charles University Ombudsperson ****************************************************************************************** * ****************************************************************************************** Mgr. Iveta Čermáková Deputy Head of the Department of Languages and Medical Terminology 3FM CU [ URL "https:// www.lf3.cuni.cz/3LFEN-235.html"]   iveta.cermakova@lf3.cuni.cz [ URL "mailto:iveta.cermakova@lf3.cuni.cz"]   +420 26710 2954 At the Third Faculty of Medicine of Charles University, we pride ourselves on a friendly a environment, which is our great asset. In order to maintain and cultivate such an environm introduce the areas that the Contact Person for the CU Ombudsperson is working on and coul These include especially complaints related to: • inappropriate behaviour in the workplace or a study group showing signs of psychological bullying, discrimination, or sexual harassment • unequal treatment, conflict of interest or inappropriate behaviour between persons in un of power • unjustified delays and cases where the competent authority appears not to act • situations where communication is ineffective, and the issue needs to be dealt with impa The main role of the Contact Person for the CU Ombudsperson is therefore: • to provide assistance to all students and staff who contact her, or refer them to other authorities, or recommend another solution where appropriate • to seek, through mediation in defined areas, solutions to disputes that are acceptable t involved • to ensure communication between the CU Ombudsperson and the management of the Third Facu and provide assistance to the CU Ombudsperson The Contact Person for the CU Ombudsperson does not deal with complaints: • without proper written processing • belonging to the agenda of other faculty bodies or departments Address: Charles University Third Faculty of Medicine Department of Languages and Medical Terminology Ruská 91 100 00 Praha 10 Frequently Asked Questions (FAQ) 1.Who can submit a complaint to the Contact Person (CP)? All students enrolled in bachelor’s and master’s degree programmes at the Third Faculty Charles University (both Czech and English curricula), as well as all employees of the T Medicine, can turn to the CP for assistance. 2.Can a complaint be submitted anonymously? Yes; however, anonymity may affect how the CP can proceed with the case (i. e., further order for a case to be properly investigated, the CP needs to obtain testimony and all r of the case. If necessary, the CP may ask the complainant to verify their identity. Upon CP may keep the complainant’s identity confidential; however, in such a case, the CP wil complainant’s identity. 3.How can a complaint be submitted? Any complaint must be submitted in writing to the CP’s email address. The CP will then c complainant, propose a personal meeting and initiate the investigation. 4.Will the CP contact the person against whom the complaint has been filed? Yes, this must be done. The CP will gather available information about the case and info complainant of the steps being taken. At an appropriate stage, the CP will inform the pe have engaged in inappropriate behaviour about the content of the complaint. That person opportunity to respond and comment on the case. 5.Does the CP maintain confidentiality? Yes. The CP conducts investigations with the utmost sensitivity and discretion. The CP m complainant’s identity confidential. However, during the investigation, the CP may conta the person alleged to have engaged in inappropriate behaviour, and, where relevant, the or relevant authorities of the parties involved. The outcome of the investigation is a w report containing the CP’s statement and, where appropriate, recommendations. The report identification of the complainant (unless confidentiality was requested), the subject of the materials reviewed, testimonies, circumstances, the CP’s statement, and final recomm 6.How long does the investigation take? Usually 30 days; in more complex cases, up to 60 days. 7.Is it possible to suspend the investigation? Yes. The investigation may be suspended if the case is resolved through an agreement or satisfactory resolution for the parties involved. 8.Can the CP refuse to deal with a complaint? Yes, if the CP determines that the complaint falls within the competence of other facult institutions. However, the CP will help the complainant identify the appropriate authori the complaint. If the complaint indicates potential criminal conduct, the CP will recomm complainant contact the relevant law enforcement authorities directly. 9.Who receives the CP’s final statement and recommendations? In accordance with applicable standards and procedures, the CP’s final written statement to all parties involved, as well as to the Dean and the relevant Vice-Deans of the Third Medicine—most often the Vice-Dean for Undergraduate Education and Student Affairs and th for Equal Opportunities and Sustainability. All recipients receive the same written docu international students or employees are involved, they will receive the same text in Eng 10Can the CP impose sanctions directly? No. The CP does not determine guilt or impose penalties; the CP’s statement serves only recommendation. 11Are the CP’s statements binding? No. The CP’s statements are advisory in nature. 12What are examples of inappropriate behaviour? Examples of inappropriate behaviour include unequal treatment, sexual harassment, stalki intimidation, bullying, coercion etc. 13What regulations guide the CP’s work? The CP follows the Rector’s Directive [ URL "https://cuni.cz/UKEN-1713.html"] , the Dean and the Methodology for Investigating Complaints of Inappropriate Behaviour issued by th University Ombudsperson. 14Can the CP refer a complaint to the Charles University Ombudsperson? Yes. If the CP finds out that he/she would be in a direct conflict of interest when hand the complaint will be referred to the Charles University Ombudsperson. 15Is it possible to submit a complaint directly to the Charles University Ombudsperson? Yes. The Ombudsperson will decide whether to handle the case herself or return it to the investigation.